Terms of service
Terms of Service – MisMash
Last updated: May 16, 2026
Welcome to MisMash. By using our website and placing an order with us, you agree to the following Terms of Service. We aim to keep everything simple, fair, and transparent for our customers.
1. General
MisMash is an online store based in South Africa offering a variety of products through trusted suppliers and partners.
By accessing our website or purchasing from us, you agree to follow these Terms of Service and any applicable laws and regulations.
We may occasionally update these terms to improve our services or reflect changes to our business.
2. Products & Availability
We do our best to ensure all product descriptions, images, and pricing are accurate and up to date.
Because some products are sourced through third-party suppliers:
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Product availability may change from time to time
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Certain items may occasionally sell out
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Delivery times can vary depending on location and supplier processing
We always aim to communicate clearly and keep customers updated regarding their orders.
3. Pricing & Payments
All prices shown on our website are displayed at checkout and may change without prior notice.
Orders will only be processed once payment has been successfully received.
We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or unavailable stock, but we will always try to resolve issues fairly with customers.
4. Shipping
MisMash ships both locally and internationally.
Estimated shipping times are provided as guidelines and may vary due to:
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Courier delays
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Customs processing
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High-demand periods
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Supplier handling times
For international orders, additional courier or customs fees may apply depending on your country’s regulations.
We appreciate your patience and understanding while your order is on its way.
5. Returns & Refunds
Customer satisfaction is important to us.
If there is an issue with your order, you may contact us within 7–14 days of receiving your item to request assistance with a return, exchange, or refund.
To help us process returns smoothly:
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Items should be unused and in their original condition where possible
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Proof of purchase may be requested
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Return shipping costs may apply unless the item arrived damaged or incorrect
Each request is reviewed fairly and individually.
6. Customer Responsibilities
Please ensure your shipping and contact information is entered correctly when placing an order.
If you notice an error after ordering, contact us as soon as possible and we will do our best to help before the order is shipped.
7. Privacy & Security
We respect your privacy and take reasonable steps to protect your personal information.
Your information will only be used for order processing, customer support, and improving your shopping experience.
8. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page.
By continuing to use our website, you accept any updated terms.
9. Contact Us
If you have any questions, concerns, or need support, feel free to reach out to us:
MisMash
South Africa
Email: mismashstore@gmail.com
